Shipping and Returns
Return Policy
Return Policy Please email customer service at info@zonguie.com to process returns. At this time, Zonguie does not accept online exchange requests. However, you can: RETURN YOUR ORDER FOR A REFUND, then CONTACT US TO PLACE A NEW ORDER. Include your order number and return items and a customer service representative will provide you with a return authorization number.
CONTACT US TO PLACE A NEW ORDER -Your new order is eligible for free standard shipping. -We will bill and ship your new order right away. -We will process your refund when we receive your return.
Returns If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Original shipping charges and return shipping charges will not be refunded. Please note that it can take up to 10 business days for the credit to appear on your back statement. -Refund within 30 days. -Items must be unwashed and unworn, in new resalable condition. -Clothing items must have tags attached to be returnable -Items sold within the United States may be returned. No International shipments, including Canada.
Defective / Wrong Items In the rare instance that your order arrives defective or incorrect, please take a picture of the item and send it to info@zonguie.com along with your order number and first and last name. Please explain in the email what the issue is and we will respond with an email letting you know how we are going to help you.
Undeliverable Items If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. We immediately re-stock your order upon receiving it into the warehouse. If you still desire the items, you will need to place a new order on zonguie.com. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory. If you never received your package and the tracking number indicates that it was delivered, please contact info@zonguie.com and we will file a claim with UPS.
Delivery
Delivery of your items will vary depending on your location and designated shipping method. Typically, items leave our warehouse within 2 business days and arrive 3-8 business days after they have shipped. Business days are Monday-Friday, excluding federal holidays within the United States.
Calculating Delivery Time
Delivery Time = Warehouse Handling Time + Shipping Time
•Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse. Most items are shipped within 2 business days.
•Shipping Time is the amount of time it will take your order to ship once it has left our warehouse. This depends on the shipping method you select during checkout.
2 business days (warehouse handling time)
+
3-6 business days (US standard ground shipping time)
=
5-8 business days (delivery time)
